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Clark Newell

Clark Newell, photo by Sean Scott, February 2024

Goal

Improve your Customer Experience as a Project Manager or Analyst. Download My Resume.

    Certified Associate Project Manager

    Project Management Institute, Feb 2022

    As member of PMI, the global authority on project management best practices and producer of PMBOK, the Project Management Body of Knowledge, completed the CAPM online course and certification exam. View the Credly Badge.

    Certified Web Developer

    Galvanize + Hack Reactor, Jul 2018

    Galvanize, in association with Hack Reactor, provides a 6-month coding bootcamp which trains participants in building full-stack JavaScript web applications. In a fully immersive developer environment, completed industry focused drills, including front-end frameworks, building back-end databases with API CRUD connectivity, pair programming, and agile workflow.

    Bachelor of Arts in Music, German Minor

    University of Utah, Jul 2013

    Completed a liberal arts degree in music along with a German minor and completed multiple business, communication and marketing electives while working full time as a Project Coordinator for the College of Engineering.

Entrepreneur/Small Business Owner

Sept 2022 - Current

  • A side hustle working nights and weekends, directing the design, development, and sales of sustainable, moisture-wicking and sun-protectant sportswear available via online channels and live events
  • Shopify site management and customization
  • Original social media and blog content creation
  • Pack and ship orders, manufacture prototype products, and develop tech packs for suppliers
  • Manage projects with designers and suppliers via collaboration platforms such as Fiverr and Alibaba
  • Oversee live sales events, business licenses, finances, taxes and government paperwork

Customer Service Manager - Kroger dba Smith's Marketplace

Sept 2018 - Current

  • Primary closing manager, responsible for supervising a 170,000 sq. ft. superstore in the evenings, while directly managing up to 30 people per shift in the Front End Department
  • Respond in real time to constant fluctuations in business volume, and resolve customer feedback face-to-face and via telephone
  • Ensure maintenance and operability of check-out technology including self-checkout robots and SmartSafe while protecting substantial cash assets
  • Trained in inventory ordering as well as selection and curbside delivery of online Pickup orders

Full Stack Software Development Intern - Red Pepper Software

Jan 2019 - Nov 2019

  • Using Jira as the productivity tool with scrum methodology and agile workflow, assisted team with QA, pair programming, code review and full stack coding assignments building proprietary software for multiple clients
  • While managing multiple tickets on strict tempo timers, switched between different tech stacks and languages
  • Worked in frontend web and mobile development using HTML, CSS, Sass, JavaScript, TypeScript, PHP, Razor, Xamarin.iOS, and JS frameworks such as Angular
  • Customized templates on e-commerce platforms such as Shopify and blog-sites such as WordPress and Magento
  • Worked in backend development using C#, ASP.NET, Entity framework and SQL

Project Coordinator - University of Utah

Dec 2007 - Jul 2014

  • Former Assistant to the Director of the Center for Engineering Innovation in the Dept. of Electrical & Computer Engineering and Nanotechnology Institute of Utah
  • Coordinated the design and development of websites, social media, and marketing materials
  • Coordinated multiple submissions of multi-million dollar, interdisciplinary grant proposals to NIH, NSF and DARPA, and was trained in pre- and post-award management by the University's Office of Research Administration
  • Organized and supervised special events and conferences including venue selection, catering, promotion, sponsorship, and media materials
  • Coordinated project and customer resource management using CRM tools such as Pipedrive and Zoho

See my portfolio...